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General Terms and Conditions

General terms and conditions of Prague Body Clinic s.r.o. for the provision of health services and related services in the section relating to the performance of "provision of administration and organization services"

(hereinafter referred to as "GTC" or "Terms")

I. Introductory Provisions


The company Prague Body Clinic s.r.o., IČO: 179 36 543, with registered office at Kotlaska 2414/5a, Libeň, 180 00 Prague 8, registered in the commercial register maintained by the Municipal Court in Prague under sp. trade mark C 378599 (hereinafter referred to as the "Provider"), is the operator of a non-state healthcare facility at the address Menclova 2538/2, Prague 8 - Libeň, 180 00 and a provider of healthcare services within the scope of the Decision on the granting of authorization for the provision of healthcare services dated 18.07.2023 and Decision on changing the authorization to provide health services dated 4 October 2023, i.e. form of health care – specialized outpatient care, field of health care – angiology, dermatovenerology, physiotherapy, cardiology, neurosurgery, neurology, orthopaedics and traumatology of the locomotor system, radiology and imaging methods, internal medicine and general practice.


The Provider hereby, in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code, as amended, establishes general terms and conditions governing mutual rights and obligations between the Provider and the client (customer of services) for the following health services and services related to them:


health services;


other commercial services related to health services;


reservation services, administration and organization of provided services.

These conditions:


they also set the cancellation conditions, as well as other rights and obligations arising from the legal relationship that arises between the Provider and the client at the moment of confirmation of the service reservation by the Provider in the manner indicated below;


do not apply to health services and other commercial services related to health services to the extent that their provision is regulated by generally binding legal regulations, in particular Act No. 372/2011 Coll., on health services and conditions of their provision (Act on Health Services ), as amended.


The price for health services is stated in the price list of the Provider's services, which is available on the Provider's website (hereinafter referred to as the "Service Price List").


administration and organization services are provided by the Provider's employees on working days according to the workplace's operating hours, which are listed on the Provider's website.

II. Provision of organization and administration services and payment for services


The provider provides its clients with services of administration and organization of the provided health services within the scope defined below, which mainly, but not exclusively, consist of:


operating an internal system for planning the provision of health services and/or other commercial services related to health services;


booking dates for clients and their organizations for the purpose of providing health services and/or other commercial services related to health services (hereinafter referred to as "Reservations");


making changes and cancelling the Reservation no later than 48 hours before the specified date of the Reservation;


operating a reception with the availability of the Provider's employees for the purposes of telephone communication during the office hours listed on the Provider's website;


other services of an organizational nature related to the provision of health services and services related to them.


In the case that the health service is not fully covered by public health insurance, the client shall pay the price for the ordered service:


cashless through the payment terminal at the Clinic's reception;


by transfer to an account on the basis of a tax document issued by the Provider, before starting the ordered health service.

The moment of payment in the case of the procedure according to paragraph 2.2.2. means the moment the specified amount is credited to the Provider's bank account.

III. Service ordering system (reservation), its change and cancellation


The person interested in the provision of services can make a reservation of the selected service, its change or cancellation, by:


by phone at phone number +420 777 755 574;


through an online form available on the Provider's website;


by e-mail at the Provider's address


The reservation is made when the Provider sends a confirmation email to the email indicated by the person interested in providing the service as part of the reservation.


If the client requests to change the date of the Reservation less than 24 hours before the set date, he is obliged to pay the Provider 100% of the price for the ordered service according to the Service Price List.

IV. Final Provisions


In the case that any provision of these Terms is or becomes to be invalid, ineffective or unenforceable, then the invalidity, ineffectiveness or unenforceability of such provision does not and will not affect the validity, effectiveness and enforceability of the other provisions of these Terms, unless otherwise provided by law.


If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.


The Client is not entitled to assign any contract between the Provider and the client or part of it and/or any rights and obligations arising from it or from these Terms and Conditions to a third party without the prior written consent of the Operator.


The parties agree that their relations are governed by Czech law. By choosing the law according to the previous sentence, the client who is a consumer is not deprived of the protection provided by the provisions of the legal order, from which it is not possible to deviate contractually, and which would otherwise be applied in the absence of the choice of law according to the provisions of Article 6, paragraph 1 of the Regulation of the European of the Parliament and the Council (EC) No. 593/2008 of 17 June 2008 on the law governing contractual obligations (Rome I).


Handling of client complaints is ensured by the Operator via the electronic address The Operator will send information about handling the client's complaint to the client's email address. The deadline for processing a complaint is 30 calendar days from the date of its delivery.


Out-of-court settlement of consumer disputes is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address:


The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: is the contact point according to the Regulation of the European Parliament and the Council (EU) No. 524/2013 of 21 of May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).


The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended. The processing of personal data that the client provides to the Provider for the purpose of booking within the framework of the provision of organization and administration services is governed by the Personal Data Protection Policy, which is available on the Provider's website.


Contact details of the Operator: the delivery address is Menclova 2538/2, Prague 8 – Libeň, 180 00, the e-mail address is, the telephone is +420 777 755 574. The operator and the client can be delivered to an electronic address.


The Provider has the right to unilaterally change these Terms and Conditions, while the client (service recipient) is subject to the Terms and Conditions valid and effective at the time of starting the use of the relevant service according to these Terms and Conditions, which are available on the Provider's website and at the same time also posted in the service provision premises (Menclova 2538 /2, Prague 8 – Libeň, 180 00).


These Terms and Conditions are valid and effective from 09.10.2023, and are available at the Operator's headquarters and/or on the Operator's website.


DOCK in Five

Menclova 2538/2, 180 00

Praha 8 – Libeň

Monday - Thursday

7:00 - 19:00


7:00 - 17:00

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